This policy sets out how we use any information we collect from you, or that you provide to us. This may be personal data such as your name, phone number and email address or other information, or for businesses, the personal details of representatives associated with your business.
Please read this policy carefully to understand what data we collect and how we will treat it. By visiting our site and/or entering into a contract with us, you are accepting and consenting to the practices described in this policy.
- Information you give us. You may give us information about you by filling in forms on our site or in person or by corresponding with us by phone, email or otherwise. This includes information you provide when you engage with us to discuss access to your property or when you report a problem with our communications equipment or the network build crews who are installing our network.
- Type of information. The information you give us may include your name, any relevant business name, address, email address and phone number, financial information and information about special requirements for vulnerable people.
- Information we collect about you. When you visit our site, we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) you access, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
- Information we receive from other sources. We may obtain information about you from the following sources:
- public sources such as the Land Registry
- if you use any of the other websites we operate or the other services we provide – in this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.
- third parties we work with, including, for example, business partners, sub-contractors, suppliers, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies
Information collected by third parties
Our site may, from time to time, contain links to and from the websites of other organisations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal or confidential data to these websites.
OUR USE OF YOUR INFORMATION
This section explains how we will use your information and the legal basis we rely on to allow us to do that. We use information held about you in the following ways:
- Information you give to us. We will use this information:
- to carry out our obligations and to enforce our rights arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to respond to your queries and requests concerning our network;
- to notify you about changes to our service;
- to notify you about network maintenance, planned and unplanned outages;
- to notify you about network maintenance and to request access to your property for essential maintenance and repair;
- to monitor the performance of our civils contractors;
- to ensure that content from our site is presented in the most effective manner for you and for your computer or device; and
- to comply with any legal obligations we have as an Electronic Communications Provider.
- Information we collect about you We may combine this information with information you give to us. We will use this information:
- to allow us to deliver our services;
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and the device through which you are viewing the site;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site and our services safe and secure; and
- to measure or understand the effectiveness of advertising we serve to you and others.
The legal basis of our use of your information. When using your information, we do so primarily to fulfil our contractual and legal obligations. Where we require your consent, we will use your information in accordance with that consent. We also use your information when it is in our legitimate business interests to do so where this does not materially impact on your freedoms or rights. This would include using your information to assist the good governance of our business, including the management, accounting and auditing of our business and to monitor the service provided to us by third parties.
If you communicate with us about our network build we will use your contact information to communicate with you and where necessary to ensure that our contractors communicate with you to investigate a complaint or rectify an issue. We will use your information to inform our quality control and management of our business and as part of our duties to promote health and safety at work.
SHARING YOUR INFORMATION
We may share your information with any member of our group, which means our subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We will not share your information for marketing purposes with companies outside our group unless we have specifically asked for your consent to do this.
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you. This includes our installation partners who will connect you to our broadband service and operatives who may enter your property to install or repair our network. Third party suppliers will only be given access to your information for the purpose and the duration necessary and will be required to comply with our requirements with regard to confidentiality and security of your information.
- Our professional advisers, to enable them to provide legal, accountancy and insurance services to our business;
- Analytics and search engine providers that assist us in the improvement and optimisation of our site;
We may disclose your information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets.
- If Gigaclear or substantially all of its assets are acquired by a third party, in which case the information we hold about our customers will be one of the transferred assets.
- If we are under a duty to disclose or share information in order to comply with any legal obligation, or in order to enforce or apply our standard terms and other agreements; or to protect the rights, property, or safety of Gigaclear, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
- To comply with any legal obligations as an Electronic Communications Provider.
STORING YOUR INFORMATION
The data that we collect from you is primarily stored and managed in the UK on our secure servers, but some of our systems and other suppliers may transfer, and store your information outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and to the same standards as if it were being processed inside the EEA in a way that is compliant with the legislation governing data protection.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
RETENTION OF YOUR INFORMATION
We will only keep your data for as long as is necessary depending on the purpose for which we collected it. At the end of that period, we will either delete the information completely or anonymise it for statistical analysis and business planning.
If you have a Network Access Agreement with us, we need to keep details of our agreement for as long as the equipment remains installed in your property. We also keep contact details for you in case we need to access your property for repairs or maintenance. We ask that you help us to keep that information accurate and up to date and if you sell your property, we request that you inform the new owner of our agreement (as it will apply to them) and ask them to get in touch with us.
You have the following rights in relation to your information that we collect and process:
- Access – you have the right ask us what information we hold, free of charge, in most cases
- Correction – you have the right to ask us to correct inaccurate information
- Erasure – you have the right to ask us to erase the information we hold about you. This is sometimes called the right to be forgotten. However, there are some circumstances where this right does not apply, or where we are not required to comply with your request.
- Restrict – as an alternative to erasure, you may ask us to restrict certain processing
- Object – you can object to certain aspects of our processing of your information. This might include withdrawing your consent where we rely on that to process information. It may also be relevant if we are processing your information for our business interests and you feel that this should not override your fundamental rights and freedoms
- Transfer data – this is sometimes known as ‘data portability’ and enables you to have a copy of your data given to you or transferred securely to another data controller
For more information or to exercise any of these rights please contact us at the address below.